Wien, Wien, AT
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E-Commerce Business Analyst, at/ch/si (M/F/D)

Land : Österreich Österreich

Bundesland : Wien

Stadt : Wien

Berufsfelder : Finanzwesen

Vertragsform : Festanstellung

Arbeitszeit : Vollzeit

Vorstellung des Unternehmens

As one of the world's largest fashion retailers, H&M offers endless career opportunities. A fast-paced, buzzing environment with great diversity - a place where the customer is always the centre of attention


Title: E-Commerce Business Analyst, AT/CH/SI (m/f/d)
Do you want to join H&M on a journey, changing the way we define a seamless customer experience? If you feel that you have a genuine passion for growing businesses and see yourself in a role contributing to added customer value, a strong brand and digital growth. Then join us and take part in changing the way we work with omni!
In line with our Faster forward strategy, H&M is on a journey to again become a truly customer focused company. The goal is to create clear ownership, fuel our salesmanship, enable speed and build on our passion for the customer throughout the organization. We´re putting our passion for the customer at center, upgrading the customer experience and taking it to the next level. We´re changing our way of working to be able to offer our customers a seamless shopping experience on their own terms - where they want and when they want it. This means that we need to accelerate our omni customer experience and put omni at the core of our business.
On this journey we´re all working together to create the best omni customer offer for our customers and as the E-Commerce Business Analyst you will be a key player in making this happen. Together with the rest of the full Omni sales team and the Customer Activation team you will work towards aligned and cross-functional goals, driving omni sales performance and customer centricity in all parts of your work.
- Maximizing OMNI profitable net sales, customer base, customer experience and day-to-day sales operations in your e-com markets
- Planning, forecasting and following up on selling in sales market together with commercial leads and sales market management
- Being the key analyst in the team driving insights and connecting customer, sales, web analytics and logistics-data to optimize decisions
- Assortment and stock management. Planning, managing and following up sales, stock and reduction levels in your e-com markets together with the commercial leads
- Providing input to regional team for your market about e-com, traffic, targets, customer needs and shopping behaviorBeing part of our omni journey means there is not one clear path. We ask of you to be open to change and take part in creating an organization for the future. This is an opportunity for openminded team players that by being curious, innovative and forward-thinking want to change our business and the whole industry. We ask you to be yourself, drive results, work towards goals and go for it with everything you've got.
Besides your personality we see that:
- You have a University Degree, preferably in Business, Economics or Fashion
- 2+ years of E-commerce experience is a merit as well as experience within fast moving consumer goods. Experience with omni retail and ways of working is a plus
- You have strong analytical skills and the ability to transfer complex analysis into easily actionable insights
- Strong interest in data. Previous experience within web analytics is a merit as well as Google Analytics skills
- Sales driven and have a strong commercial awareness, salesmanship for day-to-day optimization of site and product performance
- You have strong communication skills and are fluent in English, both written and spoken
- You have very good skills in MS Office, especially in Excel and analytical tools e.g., Power BI and Google AnalyticsPlease apply by 07. November 2021. We are looking to have a mix of people that work in a way that optimizes our decision making, team performance and ultimately helps us reflect, respect and relate to our employees and customers.
H&M is committed to creating a Diverse & Inclusive environment and we are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability or age.
We look forward to hearing from you!